Lived Experience Volunteer Coordinator x2 [United Kingdom]

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Job Introduction

As our Lived Experience Volunteer Coordinator, you will have the responsibility of recruiting, training, supporting, and retaining volunteers who come from a lived experience background of gambling related harms. These volunteers will use their personal lived experience to provide support to those who are seeking help via our new recovery coach programme and digital platforms which currently includes our chatrooms and forum.

GamCare’s Services are in demand more than ever before, with over 40,000 people contacting our National Gambling Helpline every year. We want to meet the ever-changing needs of those that experience gambling harms and part of this work includes the introduction of additional digital interventions including our new online recovery coach programme.

You will work closely with colleagues to develop recruitment, training, and induction programs that enable our recovery coaches to provide the highest quality support possible, working to KPI’s and performance measures to timescales as agreed with funders.

As part of this work, you will also use data and insights to establish clear signposting and referral pathways to our new support services. You will be a creative thinker, able to work collaboratively with a range of stakeholders to ensure that our services adhere to safeguarding procedures and prioritise the wellbeing of our recovery coaches.

The wellbeing, development, and recovery of our volunteers is paramount to the success of this role. As such, you will play a vital role in ensuring that our volunteers are supported and empowered to provide the best possible support to those who need it most, whilst also nurturing and safeguarding our volunteers’ own recoveries as part of their journey. We believe that our beneficiaries will be more likely to trust and engage with services that are co-designed and co-delivered with individuals who share their experiences.

We are excited to welcome someone with the right skills, experience, and passion to join our team in this crucial role, and we can't wait to see the positive impact that you will have on the lives of those affected by gambling related harms.

This post is subject to a Disclosure and Barring Service (DBS) check

Main Responsibilities

• Recruiting, inducting, training, and retaining a team of Lived Experience volunteers who can deliver effective peer support to individuals affected by gambling harm through various online channels.
• Developing and following processes and procedures to safeguard both service users and Lived Experience volunteers.
• Facilitating regular check-ins, team meetings, development days, and debriefs with Lived Experience Volunteers to ensure their own recovery is safeguarded.
• Collaborating effectively within the Remote Services Team and wider teams to identify volunteering opportunities that support GamCare's work from a lived experience perspective.
• Ensuring that appropriate and regularly updated resources and materials are available for Lived Experience Volunteers to function in their roles effectively.
• Maintaining high standards of quality assurance, ensuring any systems issues are reported and fed back to the line manager for resolution.
• Facilitating effective communication and engagement with Lived Experience Volunteers by disseminating information to ensure they feel part of the wider organisation.
• Ensuring that all Lived Experience Volunteers receive regular supervision and ongoing development opportunities.

The Ideal Candidate

As an ideal candidate for this role, you should understand the importance of lived experience, peer support and the positive impact it can have on individuals who engage with our support service. You will have direct knowledge of the challenges and obstacles faced by those seeking support and be able to provide valuable insight into the real-world impact of the issues that the services aim to address.

You will have excellent communication skills, working with staff, volunteers and lived experience groups both internally and externally at GamCare. These groups will have first-hand knowledge of what works and what doesn’t and be able to provide feedback on what needs developing or introducing.

Overall, your ability to incorporate lived experience into service development and delivery will lead to better outcomes for those seeking support. The Online Support team understands the importance of peer support and the positive impact it can have on individuals who engage with our online services.

About The Company

GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

Gamcare is an equal opportunities employer and don’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.

For any further information on the role or if you require any reasonable adjustments at any stage of the application or recruitment process, please contact recruitment@gamcare.org.uk and the team will be happy to help.

Package Description

Lived Experience Volunteer Coordinator x2

Permanent, Full Time 35 hours

Salary: £27,914 (UK), £30,370 for those living in London and surrounding counties

Work from home

Closing date for applications: Wednesday 7th June 2023

Interviews will take place online via video conference on w/c 12th June 2023

• 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
• A generous Pension Scheme - we contribute 6% and you contribute 2%.
• Discretionary company sick pay from day one of service.
• Employee Assistance Programme – 24-hour support

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